This makes it sounds like you are using users to test, rather than code inspections and actual testing. Feedback from users should be change requests, additional functionality etc. There are so many bad things if a company is relying on its users, customer shouldn't have anything to do with bugs. If your customers experience bugs 1. Why should they spend effort and time reporting them, its up to the supplier to find and fix. 2. They have to keep upgrading to the latest version to get fixes (ok when publishing web services, not ok for firmware) 3. There will be zero trust on each new release, which means you'll have to support many releases as customers will not upgrade and will want single fixes for their current release etc.